MRCOOL DIY 5th Gen Multi-Zone 3-Zone 27,000 BTU 23 SEER2 (6K + 6K + 9K) Ductless Mini-Split Air Conditioner and Heat Pump

Shipping Policy

Effective Date: 8/8/2025

Key Information

We do not provide international shipping.

Free shipping for orders to the 48 Contiguous States in the USA.

Shipping cut-off time: 5 pm EST, Monday to Friday. Orders placed after 5 pm will be processed on the next business day.

Order handling: 1–3 business days

Transit time: 5–7 business days

Expected delivery time: 6–10 business days

At Vero Hardware, we aim to provide a transparent and easy-to-understand shipping process. Here’s everything you need to know about how we get our products from our warehouse to you.

Shipping is Free for Orders to 48 Contiguous States in the USA

We offer free domestic (within the 48 Contiguous States) shipping on all orders.

Shipping Couriers

We use the following shipping couriers:

UPS

FedEx

USPS

Please Note

We only provide shipping to the contiguous 48 states.

We do not ship to Alaska, Hawaii.

We do not provide international shipping.

We do not ship to PO Boxes.

Product Availability

At Vero Hardware, we are an authorized retailer. All products on our website are sourced directly from the manufacturer. There may be instances where a product is marked as ‘In Stock’ but the feed hasn’t been updated yet. Real-time updates may not always be possible. If you wish to confirm whether a product is in stock, please reach out to our support team for assistance.

Shipping Cut-Off Time

Our shipping cut-off time is 5 pm EST, Monday to Friday. Orders placed after 5 pm will be processed on the next business day.

Delivery Window

Once your order has been shipped, it is not possible to change the delivery address. If you are unable to accept the delivery, the carrier will return the item to us or begin to charge a storage fee. If the package is refused and returned to Vero Hardware, it will be treated as a return, and a restocking fee will apply, as per our return policy.

Handling and Processing Times

Every order is important to us. Our order handling time is 1–3 business days, Monday to Friday, after your order is confirmed.

Estimated Delivery Times

Once your order leaves our warehouse, the transit time is 5–7 business days, Monday to Friday. Your delivery will typically arrive within 6–10 business days after your order is confirmed, considering handling and transit time.

We partner with the best in the business to ensure your order arrives safely and on time. Our primary couriers include UPS, FedEx, and USPS. The choice of courier depends on your location and the size of your order.

Warehouse Location

Our main warehouse is located in Forest Park, Georgia. This central location allows us to efficiently manage our inventory and expedite shipping processes, ensuring that your order is on its way to you as quickly as possible. Some products are shipped directly from the manufacturer. In such cases, our normal delivery time of 6–10 business days will apply.

Tracking Your Order

We believe in keeping you informed every step of the way. Once your order ships, you'll receive an email with your tracking number and a link to track your package. If your parcel has not arrived yet, please don't worry. You can track your order by visiting the Order Tracking page found in the Footer under Site Information. Please note that it may take 1–2 business days for tracking information to update in our system.

Receiving Your Order

Please inspect all items upon receipt to verify they are in proper condition. We inspect our packages before they leave the facility to ensure they are in brand-new condition.

Missing Items

We take great care in packaging your order, but we understand that sometimes things don't go as planned. If your order arrives with missing items, please contact us within 24 hours of delivery. Provide us with your order number and details of the missing items. We'll investigate and resolve the issue as swiftly as possible.

Notification of Defective or Damaged Products

We strongly advise customers to inspect and test any product immediately upon receipt. For products that arrive damaged, please report the damage within 24 hours of delivery so we can initiate a replacement or process a refund. We may request pictures of any damaged or defective items. Customers will be responsible for return shipping charges. After 24 hours of delivery, defective or damaged product replacements may be denied.

Order Status and Inquiries

For any questions or to check the status of your order, our customer support team is here to help. Reach out to us at support@verohardware.com or call us at +1 (855) 580-0241.

We're committed to providing you with a response within 24 hours.

Customer Responsibility

It is the customer’s responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package. Vero Hardware is not responsible for lost or delayed packages due to incorrect or incomplete addresses.

Signature Requirement

For security reasons, some orders may require a signature upon delivery. If this is the case, you will be notified during the checkout process.

Contact Us

Vero Hardware

Phone: +1 (855) 580-0241

Email: support@verohardware.com

Return and Refund Policy

Effective Date: 8/8/2025

At Vero Hardware, we are committed to customer satisfaction and a smooth, transparent shopping experience. The following policy outlines our return, refund, exchange, and cancellation terms.

Key Information

• 30-Day Return Policy – Items can be returned within 30 calendar days of delivery.
• Refunds Processed Within 5–10 Business Days – After inspection and approval.
• 15% Restocking Fee – Applies to standard returns (see exceptions below).
• Return Address – All returns must be sent to our business address 

656 Glenn Dr

Forest Park, GA 30297

United States

Returns Policy

Eligibility Requirements

To be eligible for a return, the item must:

• Be unused, uninstalled, and in the same condition as when received
• Be returned in its original packaging with all accessories and documentation
• Include a receipt or proof of purchase

Non-Returnable Items

We do not accept returns for:

• Used, installed, or altered products
• Custom-made or special-order items
• Clearance or final sale items
• Items marked as non-returnable on the product page

Return Process

1. Initiate a Return

To start a return, contact our customer service team:

• Email: support@verohardware.com
• Phone: +1 (855) 580-0241

Include your order ID, product details, and reason for return.

2. Return Authorization

After your return request is approved, you’ll receive:

• A Return Merchandise Authorization (RMA) number
• Instructions for shipping the item
• The return address (provided below)

Returns without an RMA number may be refused.

3. Prepare the Return

• Pack the item securely with all original packaging, parts, and documentation.
• Use a trackable shipping method or purchase shipping insurance.

4. Ship to This Address

Vero Hardware
656 Glenn Dr
Forest Park, GA 30297
United States

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery.
Shipping charges are non-refundable unless otherwise stated.

Refund Policy

Refund Eligibility

Refunds are issued once:

• The returned item has been received and inspected
• The return meets all eligibility criteria

Processing Time

Approved refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the return.

Restocking Fee

A 15% restocking fee is deducted from refunds for all eligible returns.

Exceptions to the Restocking Fee

The restocking fee will not apply if your return is due to:

• An item that arrived damaged or defective
• Receiving the wrong item due to our fulfillment error

To request a fee waiver:

• Contact support@verohardware.com
• Provide your order ID and photo or video evidence of the issue
• Submit the request within 30 days of delivery

Late or Missing Refunds

If you have not received your refund after the expected processing time:

1. Confirm with your bank or credit card provider.
2. Still have questions? Email support@verohardware.com for assistance.

Exchanges

We offer replacements for items that arrive defective or damaged. To request an exchange:

• Email: support@verohardware.com
• Phone: +1 (855) 580-0241

Please include your order ID and supporting images or video.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at support@verohardware.com
• Provide photo or video documentation of the damage
• We will arrange a repair, replacement, or refund at no cost to you

In such cases, return shipping is fully covered by Vero Hardware.

Order Cancellation Policy

Within 24 Hours

Orders may be canceled for a full refund if the request is submitted within 24 hours of order placement.

After 24 Hours (Pre-Shipment)

If your order has not yet shipped, we will do our best to accommodate a cancellation request.
Once an order has shipped, cancellation is no longer possible — a return must be initiated instead.

To cancel an order:

• Email: support@verohardware.com
• Phone: +1 (855) 580-0241
• Include your order ID and contact information

Warranty Information

Warranty terms vary depending on the manufacturer. For specific warranty details, please contact our customer support team or refer to the documentation provided with your product.

Important: Damage must be reported within 30 days of delivery to be considered for warranty coverage.

Contact Us

Vero Hardware

Phone: +1 (855) 580-0241

Email: support@verohardware.com

Contact Us

Vero Hardware