Effective Date: 8/8/2025
At Vero Hardware, we are committed to customer satisfaction and a smooth, transparent shopping experience. The following policy outlines our return, refund, exchange, and cancellation terms.
Key Information
30-Day Return Policy – Items can be returned within 30 calendar days of delivery.
Refunds Processed Within 5–10 Business Days – After inspection and approval.
15% Restocking Fee – Applies to standard returns (see exceptions below).
Return Address – All returns must be sent to our business address
656 Glenn Dr
Forest Park, GA 30297
United StatesReturns Policy
Eligibility Requirements
To be eligible for a return, the item must:
Be unused, uninstalled, and in the same condition as when received
Be returned in its original packaging with all accessories and documentation
Include a receipt or proof of purchase
Non-Returnable Items
We do not accept returns for:
Used, installed, or altered products
Custom-made or special-order items
Clearance or final sale items
Items marked as non-returnable on the product page
Return Process
1. Initiate a Return
To start a return, contact our customer service team:
Email: support@verohardware.com
Phone: +1 (855) 580-0241
Include your order ID, product details, and reason for return.
2. Return Authorization
After your return request is approved, you’ll receive:
A Return Merchandise Authorization (RMA) number
Instructions for shipping the item
The return address (provided below)
Returns without an RMA number may be refused.
3. Prepare the Return
Pack the item securely with all original packaging, parts, and documentation.
Use a trackable shipping method or purchase shipping insurance.
4. Ship to This Address
Vero Hardware
656 Glenn Dr
Forest Park, GA 30297
United States
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery.
Shipping charges are non-refundable unless otherwise stated.
Refund Policy
Refund Eligibility
Refunds are issued once:
The returned item has been received and inspected
The return meets all eligibility criteria
Processing Time
Approved refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the return.
Restocking Fee
A 15% restocking fee is deducted from refunds for all eligible returns.
Exceptions to the Restocking Fee
The restocking fee will not apply if your return is due to:
An item that arrived damaged or defective
Receiving the wrong item due to our fulfillment error
To request a fee waiver:
Contact support@verohardware.com
Provide your order ID and photo or video evidence of the issue
Submit the request within 30 days of delivery
Late or Missing Refunds
If you have not received your refund after the expected processing time:
Confirm with your bank or credit card provider.
Still have questions? Email support@verohardware.com for assistance.
Exchanges
We offer replacements for items that arrive defective or damaged. To request an exchange:
Email: support@verohardware.com
Phone: +1 (855) 580-0241
Please include your order ID and supporting images or video.
Damaged or Defective Items
If your item arrives damaged or defective:
Contact us immediately at support@verohardware.com
Provide photo or video documentation of the damage
We will arrange a repair, replacement, or refund at no cost to you
In such cases, return shipping is fully covered by Vero Hardware.
Order Cancellation Policy
Within 24 Hours
Orders may be canceled for a full refund if the request is submitted within 24 hours of order placement.
After 24 Hours (Pre-Shipment)
If your order has not yet shipped, we will do our best to accommodate a cancellation request.
Once an order has shipped, cancellation is no longer possible — a return must be initiated instead.
To cancel an order:
Email: support@verohardware.com
Phone: +1 (855) 580-0241
Include your order ID and contact information
Warranty Information
Warranty terms vary depending on the manufacturer. For specific warranty details, please contact our customer support team or refer to the documentation provided with your product.
Important: Damage must be reported within 30 days of delivery to be considered for warranty coverage.
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